Contact

Privacy Policy & Terms — Vein Store

1. Introduction

Welcome to Vein Store. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit and shop at our online store. By accessing or using our services, you agree to the practices described in this policy.

2. Information We Collect

Personal Information: When you place an order, we may collect your name, email address, shipping address, and payment details.

3. How We Use Your Information

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations, tracking details, and updates
  • Improve and optimize our store and user experience

4. Shopify’s Role in Data Protection

Vein Store is hosted on Shopify, a secure e-commerce platform. Shopify stores your data on a secure server behind a firewall. You can read their privacy policy here: https://www.shopify.com/legal/privacy

5. Sharing Your Information

  • We may share your information with trusted service providers — such as shipping companies and payment processors — only as needed to complete your purchase.
  • We do not sell or rent your personal information.
  • We do not share your data with third parties for marketing purposes.

6. Data Security

We take reasonable precautions to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

7. Your Rights

  • Access your personal information
  • Correct or update your data
  • Request deletion of your information

To exercise these rights, contact us at:
📧 support@vein.team

8. Shipping & Returns

Delivery Times:

  • Tbilisi, Georgia: 3–5 business days ( 5 GEL )
  • Rest of Georgia: 4–7 business days ( 5 GEL )
  • International Shipping: Currently unavailable

Returns:
At Vein Store, we do not accept returns or offer refunds once an order has been placed. All sales are final.

Exceptions:

  • If an item you ordered is out of stock, we will notify you as soon as possible and offer a full refund.
  • If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the item and packaging. Once verified, we will offer a full refund or send a replacement.

To initiate a return or request assistance, please contact our customer support team:
📧 support@vein.team

9. Changes to This Policy

We may update this Privacy Policy & Terms as needed. Any changes will take effect immediately once posted to the website. It is your responsibility to review this page periodically.

10. Contact Information

If you have any questions about this policy or your data, feel free to reach out:

  • 📧 support@vein.team
  • 📞 +995 558 98 10 78
  • ინდ. მეწარმე: ნიკა ნადირაშვილი
  • Instagram: @vein___store